I hate Hg extensions

[Adrian Buehlmann]

On 2011-07-25 22:33, Ben Fritz wrote:
> 
> 
> On Jul 25, 4:22 am, Daniel Carrera <dcarr... at gmail.com> wrote:
>> On 07/25/2011 09:34 AM, Adrian Buehlmann wrote:
>>
>>>> We might have different definitions of what is a crying rant, but I
>>>> won't debate definitions with you. A general rule of thumb is that if
>>>> one user is angry, there are others like him as well who never bothered
>>>> to complain on the list and instead just dropped the product altogether.
>>
>>> Honestly, I must say, in your case this wouldn't have been such a big
>>> loss. We seem to have lots of other users who are both able to get
>>> things working and make some productive, constructive feedback, or even
>>> send fixes or edit wikis (you don't even have to ask to edit any wiki page).
>>
>> Two points:
>>
>> 1. For every angry, ranting user there are usually several non-ranting
>> but angry users who didn't bother to rant and just left. Those are the
>> ones I was talking about.
>>
>> 2. I don't remember seeing a problem with any wiki. Most of the Tortoise
>> site is not a wiki, and in any case, their site was not my #1 complaint.
>>
> 
> Yet, the angry, ranting user would get MUCH better results by holding
> back the rant and politely asking for help. After being helped, this
> user could make a suggestion about how to avoid the problem in the
> future, preferably with specific text to add to a document or some
> other concrete way to improve the situation.
> 
> Otherwise, you're just serving to put the developers on defense-mode.
> You are basically telling them not only "you did a bad job at creating
> this tool" but also "you are incompetent in general, for not forseeing
> such difficulties". For open-source software especially, where people
> work on the software because they enjoy doing so, you will get help
> much faster by politely asking for it than by insulting the
> developers. A lot of people worked very hard on the software you're
> trash-talking due to what is probably a misconfiguration on your end.
> 
> I saw a link to these two articles a long time ago on another mailing
> list. It's amazing to me how often I think of them because of someone
> not following their advice. And the end result is almost always the
> same. The discussion moves away from the actual issue at hand, gets
> people angry, and generally fails to solve the problem.
> 
> http://www.catb.org/~esr/faqs/smart-questions.html
> http://www.chiark.greenend.org.uk/~sgtatham/bugs.html
> 
> I do hope you find a solution, and I do hope I see it. I have an old
> version of both TortoiseHg and Mercurial installed on my Ubuntu
> machine at home, because I tried briefly and failed to install the
> most recent. Currently the old version is working for my needs, but
> perhaps I'll want the knowledge later.

Thanks for your posting Ben.

In Daniel's defense, I don't feel he insulted anyone.

I see Daniel has now sent an email to tortoisehg-discuss about his
TortoiseHg install problem and he already got some replies. He also
offered to write a README for TortoiseHg, which is nice. Hopefully we
will get this TortoiseHg install problem sorted out.