mercuria destroys everyone's work

Franklin M. Siler fsiler at gmail.com
Thu Jan 14 11:25:39 UTC 2016


On Jan 14, 2016, at 0510, Erik Huelsmann <ehuels at gmail.com> wrote:

> Really? I found that every time I took an open mind asking my questions with all the technical support information that I could come.up with.as relevant, I've received plenty good advice.

For the most part, hg works well enough that I haven’t had too many questions.  Most of what I want is better tracking of binaries, which nobody really seems to care about, oddly.

> 
> > Grow up, and work toward solutions- not blaming users.
> 
> Apparently that only applies to those spending their time answering questions, but not to those asking them?
> 
In a perfect world, everyone involved in a conversation would be civil from the start.  The reality is that, of course, our world is complex- and if someone is using a product, paid or not, that frustrates them, they may fire off an intemperate email.  This does not excuse a nasty reply.  It’s perfectly fine to say nothing, or give a hollow commiseration, or whatever.

I will say that I find this negative attitude understandable in the open community, but I do think it’s counterproductive.  When I call and complain about a paid product, I’m amazed at the number of firms who seem to have zero interest in actually fixing the problem so they can retain my business.


Cheers,

Frank Siler
Siler Industrial Analytics
314.799.9405


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